FAQ - Frequently asked questions

For your convenience the frequently asked questions below are split into several sections.

Can I refer friends?
  Yes. We provide you with multiple ways in which to refer others. We provide you with your own invitation link through which to refer others. Throughout t...
Mon, 20 Aug, 2018 at 2:53 PM
Can I have more than one account?
No. Our terms and conditions strictly prohibit multiple accounts. To make the service fair for members and merchants, we limit each member to one active acc...
Mon, 20 Aug, 2018 at 3:00 PM
Where can I find the Terms and Conditions and Privacy Policy?
You can find the Terms & Conditions of use as well as our Privacy Policy at the bottom of each page. You must agree to these before joining, so if you a...
Mon, 20 Aug, 2018 at 3:01 PM
What are cookies and javascript and why do I need them when collecting online cashback?
Cookies are small text files stored on your computer which in many cases, we and our online merchants use to track your transactions in order to award cashb...
Mon, 20 Aug, 2018 at 3:23 PM
Account management
We retain a £20 account management fee from your first free £50 cashback withdrawal each year. This allows us to pay maximum cashback received from merchant...
Mon, 20 Aug, 2018 at 3:26 PM
How is my personal information used?
We are committed to preserving your personal privacy and will never sell your personal information to any third party outside of those directly associated w...
Mon, 20 Aug, 2018 at 3:26 PM
How do I contact you for more help?
If you can’t find the answer to what you’re looking for or would like to make any suggestions or comments about our services or any of our participating mer...
Mon, 20 Aug, 2018 at 3:27 PM
How do I close my account?
You can close your account at any point via our app or website. To close your account via the app you need to go to 'Manage Account' from here t...
Mon, 20 Aug, 2018 at 3:33 PM