All online transactions are logged by our participating merchants who in turn pass reports to our affiliate network partners who collate the data and send itemised reports to CashbackAPP. We then calculate your cashback. Some merchants may report these transactions instantly whilst others may take up to 60 days.
Aside from delays if you were not correctly logged in as a cashbackAPP.com member at the time of purchase or that the retailer's system had problems
notifying us of your cashback, your purchase may not show up in the report.
In such circumstances, CashbackAPP cannot be held liable for delayed or
untracked payments. We will however, do our very best to resolve any issues.
Please ensure you have done everything possible to ensure your purchase is
tracked and qualifies for cashback. If you feel you may have lost out on a
cashback reward or that your transaction was not properly tracked, please raise
a new ticket with your full name, email address and details of the transaction.
Also make sure you have a note of your transaction reference or confirmation
number with the retailer so we can identify the purchase. If possible please
upload a copy of your receipt. We will then investigate the matter and let you
know the outcome as quickly as possible.