Help and Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
FAQ - Frequently asked questions
Who is Cashbackpoint Ltd
How can I get in touch?
What is "cashback" and how does it differ from a discount?
How do I get started?
What are the options for collecting cashback instore and online?
View all 18
Collecting cashback instore
How do I submit a receipt?
How do I collect cashback instore?
What is my PAN Number?
Who holds the data for registered cards?
How can I view my previously submitted receipts?
View all 11
Shop Online guidance
How can I shop online and collect cashback?
How do I ensure my purchase is tracked?
Are there any limitations to collecting cashback online?
How long after I make an online purchase will my cashback be awarded?
How does cashbackAPP.com know I have made a qualifying purchase?
View all 9
Instant vouchers Guide
How to use our Instant Vouchers
How does it work at the till?
What happens if I have a problem with my voucher?
What is Go Plus?
How to cancel Go Plus
What is cashbackAPP®?
Help Desk Software