Help and Support

You can submit receipts using cashbackAPP or by submitting them online via our website.

All receipts must be from purchases made with your registered card and must be merchant terminal receipts that display your partial PAN number (your 16-digit card number). 

Once you download cashbackAPP, login and select any Receipt upload merchant, you will see this logo

Simply click the “submit receipt” Icon in the top right hand corner of the app. When you do this a page will open which requires you to upload a clear photo of your receipt. 

On the website, when you select a merchant via the map, you will see a box that contains 'Upload receipt' from here you can select the file from your computer/laptop and can then upload this.

You must then enter the total value on the receipt, select the day you purchased at the merchants (Receipts must be submitted within 7 days of purchase in order to qualify for cashback) and click “upload”.

All receipts are validated by us working alongside our merchants and will remain in pending status until we can verify your purchase.

If your receipt is very long, for example a supermarket please cut it into strips, lay it out on a flat surface and take your picture.