Help and Support

You can submit receipts using cashbackAPP or by submitting them online via our website. All receipts must be from purchases made with your registered...

In order to collect cashback instore you must start by registering a valid debit or credit card.  After you have registered a card you have two options. ...

Your PAN number is the 16 or 19 digit long number printed or embossed across the face of your card.

Cashbackpoint Ltd holds all registered card data. All data is encrypted and held in accordance with PCI standards at all times. Cashbackpoint Ltd is registe...

You can view previously submitted receipts in the app by going to the 'Transactions' section from here you can see all previously submitted receipts...

There are a few reasons your receipt may have been rejected; Your receipt was either in the incorrect format It wasn’t clearly visible in the photo ...

You can currently link all VISA and MasterCard payment cards except Maestro cards. They do not allow for the type of card tokenisation we require to use

When you link a card we can pay you cashback automatically whenever you transact at one of the merchants where we receive transaction feeds. We will be rec...

We use 256 bit encryption to secure all data.

We only see the transcations for merchants where we have transaction feeds, where you submit a receipt, or where you use a prepaid card. This ensures we can...